Important information and who we are
Purpose of this privacy policy: explains how we collect and process your personal data. We’re Fenchurch Legal Limited, the data controller. Contact info: info@fenchurch-legal.com, 71‑75 Shelton Street, Covent Garden, London, WC2H 9JQ, Tel: 0203 457 1402. You can complain to the ICO. Last updated: 30 November 2020.
The data we collect about you
We collect Identity, Contact, Financial, Transaction, Technical, Profile, Usage, Marketing & Communications data, plus Aggregated Data. We do not collect sensitive categories like race, health, or criminal data. If you don’t provide required data, we may be unable to provide certain services.
How is your personal data collected?
Collected via:
• Direct interactions (forms, emails, calls)
• Automated tech (cookies, server logs)
• Third parties/public sources (analytics, identity providers, public registers)
How we use your personal data
We process data based on contract, legitimate interests, legal obligations, or consent (for marketing). Uses include registration, order processing, relationship management, promotions, site analytics, improvements, and targeted marketing.
Disclosures of your personal data
We may share data with internal and external third parties (e.g., service providers, advisors, regulators) and with parties in the event of a business transfer. All must respect data security.
International transfers
Your data is not transferred outside the EEA. All group entities adhere to binding corporate rules.
Data security
We use appropriate security measures and limit access to authorized personnel. We have breach procedures in place.
Data retention
We retain data only as long as needed for its purposes, plus statutory obligations (e.g. 6 years for basic customer info). Some data may be anonymized indefinitely.
Your legal rights
You can request access, correction, erasure, restriction, data portability, object, or withdraw consent. Requests processed within 1 month (may extend for complex cases).
Glossary
Definitions for lawful basis (legitimate interest, performance of contract, legal obligation), internal/external third parties, and outline of your specific rights.
